Why Do Users Receive In-app Messages Even After the Flow Has Stopped?

Users may keep receiving in-app messages after a flow stops if the campaign hasn’t expired. Resolve this by setting up exit criteria in your flows.

Problem

Even though the flow has stopped, users continue receiving In-app Messaging (In-app) campaigns created within it.

Explanation

• The user receives In-app campaign notifications because the expiration date has not been reached.
• The user continues to receive In-app pop-ups until the flow is retired.

The expected logical behavior is as follows:

• If a Flow version is in the Stopped, Paused, or Completed status, the In-app delivery will stop.
• If a Flow version is in the Active or Retired status, In-app delivery will continue.

Solution

To resolve the issue, the user must set up the exit criteria in the flows.