Why Aren’t NOTIFICATION_SENT_ANDROID Events Generated for Some Push Campaigns?

Troubleshoot missing NOTIFICATION_SENT_ANDROID events for push campaigns with steps to verify delivery and check export data in S3 or Streams.

Problem

Unable to send the NOTIFICATION_SENT_ANDROID event for specific Push campaigns, even though the event can be exported.

Solution

Perform the following steps:

• Confirm that the Push campaign was sent to the end users.
• Review the Amazon S3 (Simple Storage Service) or Streams export to see if the event for the Push campaign is present.
• After this issue is resolved, events for the existing Inform campaigns will also be updated.

The NOTIFICATION_SENT_ANDROID event is not supported for Push campaigns in Inform alerts.