Why Does Switching Between LIVE and TEST Environments Fail?

Fix the MoEngage error when switching between LIVE and TEST environments by inviting the team member to both workspace environments.

Problem

When trying to switch to the LIVE environment, the following message appears:

No permission to access account.

Explanation

This issue occurs because you have been invited to only the TEST or LIVE environment, not both.

Solution

Invite the team member to the missing environment (LIVE or TEST) to grant access.