Why Does the "No Active Device Present for the User" Error Occur?

Fix the No Active Device Present error by configuring iOS push notification settings under APNS in your MoEngage workspace and restarting the session.

Problem

When sending push notifications in iOS to a reachable user, the error “No active device present for the user” appears.

This error occurs when push notifications are not configured in your MoEngage workspace.

Solution

Perform the following steps:

1. Configure push notifications in your MoEngage workspace at Settings > Channels > Push > App push > iOS (APNS).
2. After configuring, log out of your workspace and then log back in. Push notification services may take up to 30 minutes to start working.