Why Does the New Editor of OSM Display an Error When Uploading Images?

Getting a file extension error when uploading images in the MoEngage OSM editor? Remove extra dots from file names added by social media apps.

Problem

When trying to upload images in the OSM campaign’s new editor, the following error occurs:
“File extension is not supported.”

Explanation

• Social media apps add characters with a period (dot) to the beginning of image file names before uploading them.
• MoEngage interprets any text after a dot as a file extension, which causes the error.

Solution

To fix this error, remove the dot from the file name.

Example

• When additional characters are added at the start of the image file name, it appears as: “Snapinsta.app_431485390_745691364337715_8350453286241390781_n_1080.jpg”.
• After removing the dot from the file name, the resulting file must resemble:
  “Snapinstaapp_431485390_745691364337715_8350453286241390781_n_1080.jpg“.