Triggered Campaigns not working on S2S events, how to resolve?

Fix event-triggered campaigns that fail with server-to-server events. Add the realtimeaction flag to your MoEngage S2S API requests to resolve this.

S2S events have to be modified a bit, for them to be considered for event-triggered campaigns. There is a flag you need to pass as part of S2S events.

You should use an additional key “real_time_action”: “true” in the API request which can be added while sending the events to us.

PFB the sample request:

JSON

{
"type": "event",
"customer\_id": "1234567890",
"actions": [
{
"action": "Set MPIN Failure",
"real\_time\_action": "true",
"attributes": {
"date": "2017-02-06T15:49:28.744Z"
},
"platform": "IOS",
"app\_version": "2140",
"user\_time": "1486376368",
"current\_time": "1486376368"
}
]
}

The presence of this key in your request tells our system that these events have to be considered for event-triggered campaigns.

If you are still facing any issues, contact the MoEngage Support team.